Answers to common questions about booking, payment, weather, and safety.
How do I book an event?
Submit the booking form and pay the deposit to lock in your date. You’ll receive a quote and confirmation via email.
What payment methods do you accept?
We accept debit/credit via Stripe. Some virtual cards or BNPL providers may not be supported on all payment flows.
If a payment fails, we’ll provide an alternate checkout link or split payment options when possible.
What happens if there’s bad weather?
We operate with a flexible reschedule policy: if unsafe weather is forecast, we’ll work with you to reschedule within 60 days at no extra charge (subject to availability). If you choose to cancel instead of reschedule, standard cancellation terms apply. See
Policies for full details.
Is your equipment insured and safe?
Yes. We follow documented safety SOPs (including our Fire & Bug SOP) and secure all equipment professionally. We also use hold-harmless signage and rental agreements at every event.
How early do you arrive for setup?
Typically 90 minutes before showtime (earlier for larger setups). We confirm logistics (power, layout, guest flow) upon arrival.
Do you serve concessions?
We supply and operate machines (popcorn, frozen drinks, etc.). Sales to attendees are event-dependent and determined in advance with the client.